Golden Neck

We offer fast and reliable shipping for all our clothing items. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 3-5 business days.

Express shipping options are also available at checkout for an additional fee, ensuring your fashion essentials arrive even sooner. Enjoy free shipping on orders over $150. For any questions regarding your order, please contact our customer service team for assistance.

At KasiaFabrics, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.

Return & Exchange Period

You may request a return or exchange within 7 days of receiving your order.

Requests made after this period may not be accepted.

Eligible Items

To be eligible for a return or exchange, the item must:

• Be unused and unworn
• Be in its original condition
• Have the original tags attached
• Be returned with the original packaging, where applicable
• Not have any stains, odors, makeup marks, damage, or signs of washing

Non-Returnable Items

For hygiene and product-safety reasons, certain items may not be eligible for return or exchange, including:

• Items that have been worn or washed
• Items without original tags
• Items damaged after delivery due to customer handling
• Customized or specially made items
• Sale or clearance items, unless they arrive damaged or incorrect

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photos/videos of the item received
• Photos of the packaging, if applicable
• A brief description of the issue

After reviewing your request, we will guide you through the return or exchange process.

Size Exchanges

If you ordered the wrong size, we may offer an exchange subject to availability.

The item must be unused, unworn, unwashed, and have its original tags attached.

Any applicable return or reshipping charges may be the customer's responsibility.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the applicable payment method or arranged according to the payment method used for the order.

Shipping charges are generally non-refundable unless the return is due to an incorrect, defective, or damaged item received from us.

Return Shipping

If the return is due to an incorrect, defective, or damaged product received from us, KasiaFabrics may cover the applicable return shipping cost.

For returns due to a change of mind, wrong size, or other customer-related reasons, the customer may be responsible for return shipping costs.